Home Claims Specialist

RAC Insurance Pty Limited; Perth; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Free Roadside Assistance

Discounts on RAC products and services

Zusammenfassung

RAC Insurance Pty Limited is seeking a Claims Specialist to engage with members via telephone and online channels. This is a 12-month contract/secondment, office-based in West Perth with one week of work-from-home in Week 2.

The role focuses on managing claims, negotiating settlements, and providing empathetic service. Successful candidates will have strong customer service, communication, and negotiation skills, plus the ability to gather evidence and make informed decisions.

Qualifikationen

• Exceptional customer service skills and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results oriented mindset and self-driven.

Aufgaben

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and manage complex conversations.
• Consistently provide service that exceeds member expectations.
• Identify continuous improvement initiatives.

Kenntnisse

Customer service

Communication

Negotiation

Decision making

Autonomy

Jobbeschreibung

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

• Managing an individual caseload of claims through to finalisation
• Identify potential recovery action as part of effective claims management
• Review quotes and authorise repair costs
• Negotiate on settlements for claims
• Act as a technical referral point for internal teams
• Provide empathy, understanding whilst handling complex conversations
• Consistently provide service that exceeds member’s expectations
• Identify continuous improvement initiatives

What are we looking for?

• Exceptional customer service skills and a high attention to detail
• Excellent communication and strong negotiation skills
• Ability to gather, collate and present evidence and make informed decisions
• Ability to clearly communicate complex processes and decisions to our members
• Results orientated mindset
• Self-driven and motivated with the ability to work autonomously
• Experience in claims lodgement and knowledge of end-to-end claims process desirable
• Previous experience working within the financial services industry desirable

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications close COB Friday 13th November 2026.

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