Home Claims Specialist

RAC Automotive Services; Perth; Hybride; AUD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Roadside assistance discounts

Community engagement opportunities

Résumé du poste

RAC Insurance Claims is seeking a Claims Specialist based in Perth on a 12-month contract/secondment. The role involves managing a caseload of claims, negotiating settlements and reviewing repair quotes, with a mix of office and home-based work across Week 1 and Week 2 schedules.

You will provide excellent customer service, handle complex conversations with empathy, and act as a technical referral point for internal teams. Previous claims and financial services experience are desirable.

Qualifications

• Exceptional customer service skills and a high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results orientated mindset.
• Self-driven and motivated with the ability to work autonomously.
• Experience in claims lodgement and knowledge of end-to-end claims process desirable.
• Previous experience working within the financial services industry desirable.

Responsabilités

• Managing an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy, understanding whilst handling complex conversations.
• Consistently provide service that exceeds member's expectations.
• Identify continuous improvement initiatives.

Connaissances

Customer service

Communication

Negotiation

Evidence gathering

Autonomy

Description du poste

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

• Week 1 - 7.30am - 3.30pm (West Perth Office based)
• Week 2 - 9.00am - 5.00pm (Working from home)

On a daily basis you will be contributing by:

• Managing an individual caseload of claims through to finalisation
• Identify potential recovery action as part of effective claims management
• Review quotes and authorise repair costs
• Negotiate on settlements for claims
• Act as a technical referral point for internal teams
• Provide empathy, understanding whilst handling complex conversations
• Consistently provide service that exceeds member's expectations
• Identify continuous improvement initiatives

What are we looking for?

• Exceptional customer service skills and a high attention to detail
• Excellent communication and strong negotiation skills
• Ability to gather, collate and present evidence and make informed decisions
• Ability to clearly communicate complex processes and decisions to our members
• Results orientated mindset
• Self-driven and motivated with the ability to work autonomously
• Experience in claims lodgement and knowledge of end-to-end claims process desirable
• Previous experience working within the financial services industry desirable

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications close COB Friday 13th November 2026.

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