Claims Specialists - Motor and Recoveries

RAC Automotive Services; Perth; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Career development

Hybrid work flexibility

Roadside assistance discounts

Job summary

RAC Automotive Services is hiring full-time Motor Claims Specialists and Recoveries Specialists in our Insurance Claims team in West Perth, WA. The roles offer a hybrid work arrangement (50% from home, 50% in office) with alternating shifts and potential permanent or fixed-term/secondment arrangements.

You will manage claims, negotiate with insurers, and provide empathetic, expert service to RAC members. Join a trusted WA brand focused on member value, career development, and staff discounts on

Qualifications

• Exceptional customer service and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results oriented mindset.
• Self-driven and motivated with the ability to work autonomously.
• Experience in Insurance claims lodgement and knowledge of debt collection laws desirable.
• Experience in the financial services industry desirable.

Responsibilities

• Manage an individual caseload of Motor or Recovery claims through to finalisation.
• Identify recovery action as part of effective claims management.
• Negotiate liability with other insurers and third parties for motor claims.
• Refer recovery claims to solicitors to litigation and oversee the litigation process.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and understanding whilst handling complex conversations.
• Consistently provide service that exceeds member expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Communication

Negotiation

Decision making

Autonomy

Insurance claims

Job description

Hybrid work approach with 50% from home and 50% from our West Perth Office
Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm
Excellent staff discounts and career development opportunities!

What's your Why? What keeps you driven and motived at work each day? Are you looking for a meaningful and inspiring community driven work environment? Then look no further!

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA ."

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have full time vacancies for Motor Claims Specialists and Recoveries Specialists which can be made available in a Permanent capacity or Fixed Term/Secondment , depending on your preference.

On a daily basis you will be contributing by:

• Managing an individual caseload of Motor or Recovery claims through to finalisation
• Identify recovery action as part of effective claims management
• Negotiate liability with other insurers and third parties for motor claims
• Refer recovery claims to solicitors to litigation and oversee the litigation process
• Review quotes and authorise repair costs
• Negotiate on settlements for claims
• Act as a technical referral point for internal teams
• Provide empathy, understanding whilst handling complex conversations
• Consistently provide service that exceeds member's expectations
• Identify continuous improvement initiatives

What are we looking for?

• Exceptional customer service skills and a high attention to detail
• Excellent communication and strong negotiation skills
• Ability to gather, collate and present evidence and make informed decisions
• Ability to clearly communicate complex processes and decisions to our members
• Results orientated mindset
• Self-driven and motivated with the ability to work autonomously
• Experience in Insurance claims lodgement and and/or knowledge of debt collection laws is desirable
• Previous experience working within the financial services industry desirable

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement.

Applications close COB Tuesday 17th November 2026.

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