Home Claims Specialist

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Royal Automobile Club of WA Inc. is seeking a Home Claims Specialist to support members during claim events in West Perth. This hybrid role involves office days and home-working weeks, with a 12‑month contract/secondment.

You will manage a caseload, assess evidence, negotiate settlements and coordinate with repairers while delivering empathetic, clear communications. The role offers structured hours, flexible work arrangements and opportunities for professional growth within RAC's Insurance

Qualifikationen

• Exceptional customer service skills
• Excellent communication skills with strong negotiation ability
• Ability to gather, collate and present evidence for informed decisions
• Ability to communicate complex processes to members clearly
• Results oriented mindset with self-motivation and autonomy
• Experience in claims lodgement and end-to-end claims process desirable
• Experience in financial services desirable

Aufgaben

• Manage an individual caseload of claims through to finalisation
• Identify potential recovery action as part of claims management
• Review quotes and authorise repair costs
• Negotiate settlements for claims
• Act as a technical referral point for internal teams
• Provide empathy and understanding in complex conversations
• Deliver service that exceeds member expectations
• Identify continuous improvement initiatives

Kenntnisse

Customer service

Communication skills

Negotiation skills

Claims lodgement

End-to-end claims

Attention to detail

Jobbeschreibung

Home Claims Specialist# RAC Careers## Home Claims SpecialistApply: West Perth: Full time: Posted Today: End Date: November 14, 2026 (11 days left to apply): JR107081Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most. We have a full time position available on a 12month Contract/Secondment basis. We offer attractive working hours which is structured as follows: Week 1 – 7.30am – 3.30pm (West Perth Office based)Week 2 – 9.00am – 5.00pm (Working from home) **On a daily basis you will be contributing by:*** Managing an individual caseload of claims through to finalisation* Identify potential recovery action as part of effective claims management* Review quotes and authorise repair costs* Negotiate on settlements for claims* Act as a technical referral point for internal teams* Provide empathy, understanding whilst handling complex conversations* Consistently provide service that exceeds member’s expectations* Identify continuous improvement initiatives**What are we looking for?*** Exceptional customer service skills and a high attention to detail* Excellent communication and strong negotiation skills* Ability to gather, collate and present evidence and make informed decisions* Ability to clearly communicate complex processes and decisions to our members* Results orientated mindset* Self-driven and motivated with the ability to work autonomously* Experience in claims lodgement and knowledge of end-to-end claims process desirable* Previous experience working within the financial services industry desirable **What we can offer you:*** A workplace culture where our people feel valued, respected and empowered* Work in flexible ways that meet work/life commitments and support wellbeing* Be part of a purpose led organisation that gives back to the WA community* An environment that values ongoing career development* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services* Opportunities for community engagement and corporate volunteering **Applications close COB Friday 13th November 2026.** **Please note:** *We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.* **#BetterJourneysRAC****#LI-LH1**0:00 / 1:50### About UsRAC is a purpose-led member organisation.Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.Our Purpose is to be the driving force for a better WA.Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.For any assistance please contact [e-mail]