Hybrid Claims Coordinator - WorkCover & Compensation Admin

Ambulance Victoria; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Ambulance Victoria (AV) is seeking Claims Coordinators to provide administrative support for WorkCover claims, including the calculation of Pre-Injury Average Weekly Income and management of compensation processes. The role offers hybrid working options with on-site presence in Doncaster as required.

You will liaise with Claims Officers, Payroll, and AV''s WorkSafe Agent to ensure accurate payments and timely reporting while maintaining AV''s financial stewardship.

Qualifications

• A degree or relevant industry certification required.
• Experience administering WorkCover claims including pay calculations.
• Working knowledge of workers' compensation legislation and practices.
• Proven experience using computerized claims management, financial and MIS systems (MS Word/Excel/Access).

Responsibilities

• Understand and apply compensation management objectives across admin tasks (claims, lodgement, payments, reporting).
• Communicate professional technical advice to staff and providers using appropriate channels.
• Collaborate with Claims Officers, Injury Management Advisors, Payroll and WorkSafe Agent to support compensation management.

Skills

Degree/Cert

WorkCover admin

W.C. law knowledge

MS Office/claims systems

Education

Degree/Certification

Tools

Claims software

Job description

Ambulance Victoria (AV) is seeking Claims Coordinators to provide administrative support for WorkCover claims, including the calculation of Pre-Injury Average Weekly Income and management of compensation processes. The role offers hybrid working options with on-site presence in Doncaster as required.

You will liaise with Claims Officers, Payroll, and AV''s WorkSafe Agent to ensure accurate payments and timely reporting while maintaining AV''s financial stewardship.