Claims Coordinator

Ambulance Victoria; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave entitlements

Accrued days off for full-time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking Claims Coordinators to provide administrative support for WorkCover claims and compensation management. The role is full-time and permanent with a hybrid model, requiring on-site presence in Doncaster as part of the arrangement.

Reporting to the Lead Compensation Management, you will manage claim lodgement files, calculate Pre-Injury Average Weekly Income, and coordinate with Payroll and AV's WorkSafe Agent to ensure accurate and timely payments, while maintaining

Qualifications

• Degree or relevant industry certification required or equivalent experience.
• Experience admin work with WorkCover claims and pay calculations.
• Working knowledge of workers' compensation legislation and practices.
• Proficiency in computerised claims management and MS Word/Excel/Access.

Responsibilities

• Understand and apply Compensation Management program objectives across administrative tasks including claim lodgement, calculation of Pre-Injury Average Weekly Income, and payments.
• Communicate professional and technical advice to staff, peers, managers and providers.
• Collaborate with Claims Officers, Injury Management Advisors, Payroll and AV's WorkSafe Agent to support compensation management and financial stewardship.

Skills

WorkCover claims administration

Microsoft Word

Microsoft Excel

Microsoft Access

Education

Degree or relevant industry certification

Tools

MS Office Suite

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking Claims Coordinators to provide administrative assistance with WorkCover claims, complete priority tasks and worker's compensation management activities.

These are Full Time, Permanent positions. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About the role

Reporting to the Lead Compensation Management, responsibilities of this position include, but not limited to:

• Confidently understand and apply Compensation Management program objectives across administrative and service delivery tasks including but not limited to, database management, claim lodgement files, calculation of Pre-Injury Average Weekly Income, compensation payments and reporting
• Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
• Collaborate closely with Claims Officers, Injury Management Advisors, Payroll, and AV's WorkSafe Agent to support effective compensation management and ensure Ambulance Victoria meets its financial stewardship objectives

About you

To be considered for this position you will possess:

• A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Experience in the administration of WorkCover claims including pay calculations
• Working knowledge of worker's compensation legislation & relevant practices
• Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word, Excel and Access

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.The position description can be found on the AV Careers website.

For further information, please refer to ‘Applying for a position with Ambulance Victoria’. For any further queries please contact recruitment via [e-mail] or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.

Applications close Friday 13 November 2026 at 11.59pm