Allocations Coordinator — Hybrid, Impactful Claims Support

Transport Accident Commission Victoria; Geelong; Hybrid; AUD 70,000 - 86,000; Part time

Job summary

Transport Accident Commission Victoria in Geelong is seeking an Allocations Coordinator to support the smooth progression of claims into Claims Management teams. The role focuses on accurate data, needs identification, and timely service delivery in a collaborative, hybrid work environment.

You will coordinate allocations, maintain records, and work with stakeholders to resolve issues while contributing to process improvements and client outcomes.

Qualifications

• Experience in administrative or operational support roles.
• Analytical mindset with data management skills, including Excel.
• Well-developed communication and stakeholder management and problem-solving skills.

Responsibilities

• Coordinate the allocation and movement of claims across Claims Management teams, ensuring claims are accurately segmented and assigned in line with business requirements.
• Maintain accurate claim data and records, supporting effective needs identification, decision-making and service delivery.
• Partner with internal and external stakeholders to facilitate seamless claim transitions and resolve allocation-related issues.
• Contribute to continuous improvement initiatives by identifying process enhancements, maintaining procedures, and supporting data capture and administrative activities.

Skills

Administrative support

Analytical mindset

Communication & stakeholder mgmt

Problem-solving

Tools

Excel

Job description

Transport Accident Commission Victoria in Geelong is seeking an Allocations Coordinator to support the smooth progression of claims into Claims Management teams. The role focuses on accurate data, needs identification, and timely service delivery in a collaborative, hybrid work environment.

You will coordinate allocations, maintain records, and work with stakeholders to resolve issues while contributing to process improvements and client outcomes.