Hybrid WorkCover Admin & Claims Coordinator

Sigma Healthcare; Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary reviews

Work from home 1 day per week

Paid parental leave

Employee discounts with partner brands

Employee Assistance Program (EAP)

Onsite canteen

Complimentary shuttle service

Job summary

Sigma Healthcare Limited is seeking a WorkCover Administration Coordinator to support workers' compensation claims, insurance policies and payroll processes. You will coordinate claim documentation, process payments and maintain records while liaising with insurers, brokers and internal teams.

You will also support store openings and policy renewals, ensuring timely, accurate administration. You will work closely with the Injury and Claims Manager, payroll, finance and other stakeholders to

Qualifications

• Minimum two years' administrative experience in WorkCover or workers' compensation.
• Qualification in WorkCover, HR, WHS, Business or Finance is desirable.
• Strong administration, analytical and systems skills with excellent attention to detail.
• Proactive and reliable team player with organisational and communication skills.

Responsibilities

• Coordinate end-to-end claims administration, including lodgements, return-to-work documentation, certificates of capacity and maintaining records in Solv Injury.
• Process workers' compensation payments, wage reimbursements, payroll reports and supporting documentation.
• Manage WorkCover correspondence, phone enquiries, inboxes and document processing within required timeframes.
• Maintain WorkCover policies and premium records, including processing invoices, adjustments, renewals and wage declarations.
• Liaise with insurers, brokers, Payroll and Finance to resolve policy and premium queries and ensure timely payments.
• Coordinate insurance requirements for new stores, ownership changes and takeovers, including applying for policies and notifying insurers of changes.
• Maintain WorkCover spreadsheets, trackers and policy information across Solv Injury and state portals.
• Prepare and provide Certificates of Currency and other insurance documentation to internal stakeholders.

Skills

Administrative experience

Microsoft Office

Solv Injury

Attention to detail

Communication

Time management

Education

WorkCover/HR/WHS qualification

Business or Finance qualification

Tools

Solv Injury

Job description

Sigma Healthcare Limited is seeking a WorkCover Administration Coordinator to support workers' compensation claims, insurance policies and payroll processes. You will coordinate claim documentation, process payments and maintain records while liaising with insurers, brokers and internal teams.

You will also support store openings and policy renewals, ensuring timely, accurate administration. You will work closely with the Injury and Claims Manager, payroll, finance and other stakeholders to