Claims Coordinator

Ambulance Victoria; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Ambulance Victoria (AV) is seeking Claims Coordinators to provide administrative support for WorkCover claims, including the calculation of Pre-Injury Average Weekly Income and management of compensation processes. The role offers hybrid working options with on-site presence in Doncaster as required.

You will liaise with Claims Officers, Payroll, and AV''s WorkSafe Agent to ensure accurate payments and timely reporting while maintaining AV''s financial stewardship.

Qualifications

• A degree or relevant industry certification required.
• Experience administering WorkCover claims including pay calculations.
• Working knowledge of workers' compensation legislation and practices.
• Proven experience using computerized claims management, financial and MIS systems (MS Word/Excel/Access).

Responsibilities

• Understand and apply compensation management objectives across admin tasks (claims, lodgement, payments, reporting).
• Communicate professional technical advice to staff and providers using appropriate channels.
• Collaborate with Claims Officers, Injury Management Advisors, Payroll and WorkSafe Agent to support compensation management.

Skills

Degree/Cert

WorkCover admin

W.C. law knowledge

MS Office/claims systems

Education

Degree/Certification

Tools

Claims software

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking Claims Coordinators to provide administrative assistance with WorkCover claims, complete priority tasks and worker's compensation management activities.

These are Full Time, Permanent positions. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About the role

Reporting to the Lead Compensation Management, responsibilities of this position include, but not limited to:

• Confidently understand and apply Compensation Management program objectives across administrative and service delivery tasks including but not limited to, database management, claim lodgement files, calculation of Pre-Injury Average Weekly Income, compensation payments and reporting
• Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
• Collaborate closely with Claims Officers, Injury Management Advisors, Payroll, and AV's WorkSafe Agent to support effective compensation management and ensure Ambulance Victoria meets its financial stewardship objectives

About you

To be considered for this position you will possess:

• A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Experience in the administration of WorkCover claims including pay calculations
• Working knowledge of worker's compensation legislation & relevant practices
• Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word, Excel and Access

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellenceto life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.The position description can be found on the AV Careers website.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via ***********@ambulance.vic.gov.au or 03 9840 3***.

In the event you require a reasonable adjustment to support your application for this role, please contact us at ***********@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.