Claims Coordinator

Ambulance; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

On-site parking

Job summary

Ambulance Victoria is hiring a Claims Coordinator to provide administrative support for WorkCover claims, manage priority tasks, and assist with compensation management. The role is full time and permanent with a hybrid work arrangement, requiring presence at Doncaster as part of the model.

Responsibilities include calculating pre-injury income, processing compensation payments, and liaising with payroll, claims officers and the WorkSafe agent. A relevant degree or certification is preferred.

Qualifications

• Degree or relevant industry certification with experience or equivalent training.
• Experience administering WorkCover claims including pay calculations.
• Knowledge of workers' compensation legislation and practices.
• Proven experience with computerised claims management, finance and MIS.

Responsibilities

• Understand and apply compensation management objectives across admin tasks.
• Communicate technical advice to staff, peers, managers and providers clearly.
• Collaborate with Claims Officers, Injury Management Advisors, Payroll and AV's WorkSafe Agent.

Skills

WorkCover claims admin

Claims management software

Microsoft Word

Microsoft Excel

Education

Degree or relevant certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. We are seeking Claims Coordinators to provide administrative assistance with WorkCover claims, complete priority tasks and worker's compensation management activities. These are Full Time, Permanent positions. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About the role

Reporting to the Lead Compensation Management, responsibilities of this position include, but not limited to:

• Confidently understand and apply Compensation Management program objectives across administrative and service delivery tasks including but not limited to, database management, claim lodgement files, calculation of Pre-Injury Average Weekly Income, compensation payments and reporting
• Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
• Collaborate closely with Claims Officers, Injury Management Advisors, Payroll, and AV's WorkSafe Agent to support effective compensation management and ensure Ambulance Victoria meets its financial stewardship objectives

About you

To be considered for this position you will possess:

• A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Experience in the administration of WorkCover claims including pay calculations
• Working knowledge of worker's compensation legislation & relevant practices
• Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word, Excel and Access Working at Ambulance Victoria

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.