Return-to-Work Case Manager - Hybrid & Impactful

Eml Group; Sydney; Híbrido; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee Assistance Program (EAP)

Company-wide events

Annual salary reviews

Descripción de la vacante

EML in Sydney is seeking a Return to Work Case Manager for a permanent, full-time role within the Specialised Insurance Group (SIG). You will manage physical and psychological injury claims, collaborate with injured workers, employers, medical practitioners and rehabilitation providers, and drive return-to-work outcomes.

The role welcomes diverse backgrounds in customer service and allied health, and offers hybrid work options, learning and development, and a structured career path within a

Formación

• Strong customer service experience in medical, allied health, hospitality, retail or corporate environments.
• Experience in allied health, rehabilitation, disability support or case management is highly regarded.
• Ability to thrive in a fast-paced, collaborative environment with competing priorities.
• Good computer literacy and ability to learn new systems quickly.
• Strong communication, resilience and a customer-first mindset.
• Creativity, curiosity and initiative when engaging with stakeholders.
• Genuine passion for helping people get their lives back.

Responsabilidades

• Managing a portfolio of physical and psychological injury claims.
• Building empathetic relationships with injured workers, employers and providers.
• Developing proactive strategies to support recovery and return-to-work.
• Coordinating treatment plans with internal and external stakeholders.
• Reviewing entitlements, processing payments and liability.
• Facilitating case conferences to progress recovery and RTW.
• Navigating challenging conversations with confidence and resilience.

Conocimientos

Customer service

Case management

Communication

Digital literacy

Empathy

Resilience

Descripción del empleo

EML in Sydney is seeking a Return to Work Case Manager for a permanent, full-time role within the Specialised Insurance Group (SIG). You will manage physical and psychological injury claims, collaborate with injured workers, employers, medical practitioners and rehabilitation providers, and drive return-to-work outcomes.

The role welcomes diverse backgrounds in customer service and allied health, and offers hybrid work options, learning and development, and a structured career path within a