Hybrid Case Manager - Entry Level (Workers' Comp)

972310 Overhead - Claims Victoria; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Monthly RDO

Paid parental leave

Reproductive leave

Birthday leave

Career development opportunities

Corporate health insurance discounts

Wellness programs

Employee discounts

Job summary

Gallagher Bassett is hiring for an entry-level Case Manager to work with injured workers, employers, and health providers to process Workers' Compensation claims during challenging times. You will review requests for medical treatment reimbursements and ensure accurate processing while delivering superior customer service.

The role includes a structured training program, opportunity for career growth, and a supportive team environment.

Qualifications

• Experience in fast-paced, customer-service oriented roles.
• Resilience and ability to handle sensitive conversations.
• Excellent written and administrative skills with high attention to detail.
• Strong PC skills and ability to learn multiple systems/databases.
• Time management and ability to manage competing priorities.
• Self-starter with a team-player attitude.

Responsibilities

• Manage and process claims for injured workers seeking reimbursement for medical expenses.
• Review and approve compensation requests for medical/surgical treatment.
• Ensure documentation is received for reimbursements to health providers and workers.
• Perform administrative tasks such as invoicing, notes, and letters related to claims decisions.
• Make and receive a high volume of client and customer calls regarding outcomes and service.
• Utilise claims management systems to record and review claims while ensuring privacy and accuracy.
• Support the review process for ongoing entitlement for medical and related compensation.

Skills

Customer service focus

Telephone communication

Time management

Attention to detail

Team player

Learning agility

Education

Tertiary study in Psychology or Social Work

Tools

MS Office

Job description

Gallagher Bassett is hiring for an entry-level Case Manager to work with injured workers, employers, and health providers to process Workers' Compensation claims during challenging times. You will review requests for medical treatment reimbursements and ensure accurate processing while delivering superior customer service.

The role includes a structured training program, opportunity for career growth, and a supportive team environment.