Entry Level Case Manager

972310 Overhead - Claims Victoria; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Monthly RDO

Paid parental leave

Reproductive leave

Birthday leave

Career development opportunities

Corporate health insurance discounts

Wellness programs

Employee discounts

Job summary

Gallagher Bassett is hiring for an entry-level Case Manager to work with injured workers, employers, and health providers to process Workers' Compensation claims during challenging times. You will review requests for medical treatment reimbursements and ensure accurate processing while delivering superior customer service.

The role includes a structured training program, opportunity for career growth, and a supportive team environment.

Qualifications

• Experience in fast-paced, customer-service oriented roles.
• Resilience and ability to handle sensitive conversations.
• Excellent written and administrative skills with high attention to detail.
• Strong PC skills and ability to learn multiple systems/databases.
• Time management and ability to manage competing priorities.
• Self-starter with a team-player attitude.

Responsibilities

• Manage and process claims for injured workers seeking reimbursement for medical expenses.
• Review and approve compensation requests for medical/surgical treatment.
• Ensure documentation is received for reimbursements to health providers and workers.
• Perform administrative tasks such as invoicing, notes, and letters related to claims decisions.
• Make and receive a high volume of client and customer calls regarding outcomes and service.
• Utilise claims management systems to record and review claims while ensuring privacy and accuracy.
• Support the review process for ongoing entitlement for medical and related compensation.

Skills

Customer service focus

Telephone communication

Time management

Attention to detail

Team player

Learning agility

Education

Tertiary study in Psychology or Social Work

Tools

MS Office

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Case Manager, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.

Our entry level Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, starting a career in insurance, a new challenge, or you simply want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility, learning and career growth.

How you’ll make an impact

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

About you

• Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc

• Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)

• Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations

• Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes

• Strong PC skills with the ability to pick up and use multiple systems/databases

• Excellent time management and organisational skills, and the ability to manage competing priorities

• A self-starter with a team-player attitude

What we can offer you

• Dedicated learning and capability experts and a tailored training program to set you up for success

• Attractive remuneration packaging & hybrid work arrangements including Work from Home post training

• Monthly RDO (Rostered Day Off) after the completion of your probationary period

• Paid Parental Leave to support your family life

• Reproductive leave

• A friendly, collaborative and supportive working environment

• Opportunities for ongoing education and development, as well as career progression

• Corporate health insurances discounts, wellness programs and additional leave options

• Discounts and cash-back offers from hundreds of retailers

• Birthday leave - take a day off during your birthday month as a gift from GB!

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)