Senior Case Manager - Workers' Comp & Return-to-Work

Gallagher Bassett; Australia; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Annual leave & lifestyle leave

Novated leasing

Volunteer days

Health insurance discounts

Employee stock purchase program

Parental leave

Hybrid work arrangements

Mental health support

Recognition awards

Discount portal

Job summary

Gallagher Bassett in Australia is seeking an experienced Senior Case Manager to broaden your skillset and lead complex workers’ compensation cases. You’ll manage rehabilitation journeys, coordinate with employers, practitioners, and legal partners, and drive return-to-work outcomes with empathy and precision.

This career-defining role offers flexible hybrid work, supportive teams, and opportunities to mentor others while delivering meaningful, positive impact for injured workers and clients

Qualifications

• Experience in workers' compensation case management.
• Customer-focused with strong rapport-building.
• Team player with coaching ability.
• Excellent time management and organisation.
• Strong communication across levels.
• Tertiary qualification in Allied Health or injury rehabilitation (advantageous).

Responsibilities

• Advising and providing case management support across rehabilitation cases (50-65) at various stages of return to work journey.
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers to achieve outcomes for all parties.
• Supporting the physical and psychological needs of injured workers through mental health, technical and rehabilitation support hubs.
• Contributing to excellent return to work outcomes and lead end-to-end claims management lifecycle.
• Coaching and mentoring case managers and collaborating with Mental Health, Recovery and RTW, and Technical hubs.

Skills

Case management

Communication

Collaboration

Time management

Mentoring

Education

Allied Health degree

Job description

Gallagher Bassett in Australia is seeking an experienced Senior Case Manager to broaden your skillset and lead complex workers’ compensation cases. You’ll manage rehabilitation journeys, coordinate with employers, practitioners, and legal partners, and drive return-to-work outcomes with empathy and precision.

This career-defining role offers flexible hybrid work, supportive teams, and opportunities to mentor others while delivering meaningful, positive impact for injured workers and clients