Senior Case Manager: Hybrid Return-to-Work Leader

Gallagher Bassett; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated leasing opportunities

Volunteer days

Health insurance discounts

Employee stock purchase program

Paid parental leave

Flexible & hybrid work arrangements

Mental health support

Job summary

Gallagher Bassett is seeking an experienced Senior Case Manager in Australia to drive end-to-end claims management for a broad rehabilitation portfolio. You will engage with employers, injured workers, and professionals to support safe, timely return-to-work outcomes.

You’ll lead and mentor teammates, coordinate with mental health and rehabilitation hubs, and contribute to a collaborative service model that strengthens client outcomes.

Qualifications

• Experience in case management within a workers’ compensation setting or similar.
• Customer-focused approach with ability to build trust and rapport.
• Ability to coach and mentor fellow case managers.
• Excellent time management and organisational skills.
• Strong communication skills across all levels of an organisation.

Responsibilities

• Advising and providing case management support across rehabilitation cases (approx. 40 claims).
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers to achieve outcomes.
• Supporting physical and psychological needs via mental health, rehab and technical hubs.
• Contributing to return-to-work outcomes and leading the end-to-end claims lifecycle.
• Coaching and mentoring other case managers and collaborating with support hubs.

Skills

Case management

Customer focus

Team player

Time management

Communication skills

Coaching & mentoring

Education

Allied Health or injury rehabilitation

Job description

Gallagher Bassett is seeking an experienced Senior Case Manager in Australia to drive end-to-end claims management for a broad rehabilitation portfolio. You will engage with employers, injured workers, and professionals to support safe, timely return-to-work outcomes.

You’ll lead and mentor teammates, coordinate with mental health and rehabilitation hubs, and contribute to a collaborative service model that strengthens client outcomes.