Entry-Level Case Manager – Hybrid, Training & Growth

Gallagher Bassett; Melbourne; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangements including WFH

Monthly RDO

Parental leave

Reproductive leave

Wellbeing programs

Job summary

Gallagher Bassett seeks a Case Manager to support injured workers through their Workers Compensation claims. You’ll be the central contact for workers, employers and health providers, ensuring timely processing of medical cost reimbursements and clear communication.

Our entry-level role comes with a structured training program, a supportive team, and a hybrid work setup post training. This is an opportunity to start a rewarding career in insurance with dedicated development.

Qualifications

• Previous experience in fast paced, customer service roles (medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc)
• Tertiary study in Psychology or social work (beneficial)
• Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations
• Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes
• Strong PC skills with the ability to pick up and use multiple systems/databases
• Excellent time management and organisational skills, and the ability to manage competing priorities
• A self-starter with a team-player attitude

Responsibilities

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

Skills

Customer service

Telephone skills

Communication

Time management

Organisational skills

Self-starter

Education

Tertiary study in Psychology or Social Work

Tools

Claims management software

Database experience

Job description

Gallagher Bassett seeks a Case Manager to support injured workers through their Workers Compensation claims. You’ll be the central contact for workers, employers and health providers, ensuring timely processing of medical cost reimbursements and clear communication.

Our entry-level role comes with a structured training program, a supportive team, and a hybrid work setup post training. This is an opportunity to start a rewarding career in insurance with dedicated development.