Entry-Level Case Manager — Hybrid Training & Growth

Arthur J. Gallagher Co.; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Tailored training program

Hybrid work post training

Monthly RDO

Paid parental leave

Reproductive leave

Retail discounts

Birthday leave

Job summary

Gallagher Bassett is seeking a Case Manager to assist injured workers with Workers Compensation claims during recovery. You will coordinate with employers and healthcare providers to review medical expense requests and ensure timely reimbursements.

Entry-level training is provided, with opportunities for stability, flexibility, and career growth within a supportive team environment. Hybrid work arrangements are available after training.

Qualifications

• Experience in fast-paced, customer-service roles such as medical administration or occupational rehabilitation.
• Tertiary study in Psychology, Social Work or similar is beneficial, not essential.
• Strong communication skills with ability to handle sensitive conversations.
• Excellent written and administrative skills with high attention to detail.
• Proficient with multiple computer systems/databases.
• Self-starter with a team-player attitude.

Responsibilities

• Manage and process claims for injured workers seeking reimbursement for medical treatments and expenses.
• Review and approve requests for medical/surgical treatment compensation.
• Ensure documentation is received to process reimbursements for providers and workers.
• Perform admin tasks like invoicing, notes, and correspondence related to claims decisions.
• Handle high volumes of client calls about claims outcomes and updates.
• Use claims systems to record and review information while maintaining privacy.
• Support ongoing entitlement review for medical compensation.

Skills

Customer service

Telephone skills

Resilience

Attention to detail

Team player

Time management

Education

Psychology/Social Work studies

Job description

Gallagher Bassett is seeking a Case Manager to assist injured workers with Workers Compensation claims during recovery. You will coordinate with employers and healthcare providers to review medical expense requests and ensure timely reimbursements.

Entry-level training is provided, with opportunities for stability, flexibility, and career growth within a supportive team environment. Hybrid work arrangements are available after training.