Hybrid Case Coordinator - Intake & Support Specialist

Life Without Barriers; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Life Without Barriers is seeking a dedicated Case Coordinator in the Intake team to provide personalised assessment and triage support, ensuring timely access to services and strong support pathways for clients and their families.

You will conduct intake assessments, assist with SRSS applications, and coordinate referrals to community supports. A trauma-informed, culturally responsive approach is essential.

Qualifications

• Certificate IV in Human Services or related discipline with relevant experience.
• Experience coordinating cases and developing case plans.
• Experience in Mental Health or Domestic Violence sectors is advantageous.
• Ability to assess across finances, health, housing, social needs, vocational skills, and education.
• Driving licence and willingness to clear probity checks.

Responsibilities

• Conduct intake assessments to determine eligibility and immediate needs.
• Assist clients with SRSS applications.
• Refer clients to community supports for coordinated pathways.
• Perform risk assessments and develop safety plans.
• Engage with stakeholders and represent the program in the community.
• Deliver presentations to external organisations about NISS supports and referral pathways.

Skills

Case coordination

Client assessment

Risk assessment

Trauma-informed approach

Multilingual communication

Interagency collaboration

Public speaking/presentations

Education

Certificate IV in Human Services or related discipline

Tertiary qualification in Human Services or related discipline

Job description

Life Without Barriers is seeking a dedicated Case Coordinator in the Intake team to provide personalised assessment and triage support, ensuring timely access to services and strong support pathways for clients and their families.

You will conduct intake assessments, assist with SRSS applications, and coordinate referrals to community supports. A trauma-informed, culturally responsive approach is essential.