Case Coordinator Niss. - 12 Month Max-Term - Sunshine

Life Without Barriers; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Life Without Barriers is seeking a dedicated Case Coordinator in the Intake team to provide personalised assessment and triage support, ensuring timely access to services and strong support pathways for clients and their families.

You will conduct intake assessments, assist with SRSS applications, and coordinate referrals to community supports. A trauma-informed, culturally responsive approach is essential.

Qualifications

• Certificate IV in Human Services or related discipline with relevant experience.
• Experience coordinating cases and developing case plans.
• Experience in Mental Health or Domestic Violence sectors is advantageous.
• Ability to assess across finances, health, housing, social needs, vocational skills, and education.
• Driving licence and willingness to clear probity checks.

Responsibilities

• Conduct intake assessments to determine eligibility and immediate needs.
• Assist clients with SRSS applications.
• Refer clients to community supports for coordinated pathways.
• Perform risk assessments and develop safety plans.
• Engage with stakeholders and represent the program in the community.
• Deliver presentations to external organisations about NISS supports and referral pathways.

Skills

Case coordination

Client assessment

Risk assessment

Trauma-informed approach

Multilingual communication

Interagency collaboration

Public speaking/presentations

Education

Certificate IV in Human Services or related discipline

Tertiary qualification in Human Services or related discipline

Job description

About the Role

Employment Type: 12 Month Max-term

Attendance: Full Time - 38 hours per week

Office Location: Sunshine, with flexibility to work from office and home

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded
• Current drivers licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.