Intake Case Manager — Social Services

Rev Bill Crews Foundation; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Supervision

Collaborative culture

Meaningful difference

Job summary

The Rev. Bill Crews Foundation (BCF) is seeking an Intake Case Worker for its Social Health and Wellbeing team in Sydney.

You will be the first contact for clients, conducting intake, assessing needs and coordinating short-term case management with internal and external supports. Working in a multidisciplinary environment, you will advocate for clients, maintain records, build partnerships, and participate in ongoing professional development.

Qualifications

• Bachelor-level or higher qualification in social work or related field.
• Minimum two years' experience with vulnerable individuals/families.
• Understanding of case management and client-centered practice.
• Knowledge of housing pathways and community resources.
• Experience with mental health or AOD support.
• Excellent communication and relationship-building skills.
• Experience with client management systems like Penelope/SharePoint.
• Working with Children Check and National Police Check (or willingness).

Responsibilities

• Be the first point of contact for new and returning clients, conducting intake and needs assessments.
• Provide short-term, strengths-based case management with practical outcomes.
• Connect clients with internal services including meals, healthcare, dental services and social programs.
• Facilitate referrals to external services including housing, mental health, and AOD programs.
• Advocate to help clients access essential services.
• Maintain accurate and confidential client records.
• Build relationships with community organisations and referral partners.
• Participate in team meetings, supervision and professional development.
• Collaborate with staff and volunteers across frontline services.

Skills

Intake assessments

Case management

Advocacy

Record keeping

Communication

Stakeholder relations

Education

Social Work / Community Services degree

Tools

Penelope

SharePoint

Job description

The Rev. Bill Crews Foundation (BCF) is seeking an Intake Case Worker for its Social Health and Wellbeing team in Sydney.

You will be the first contact for clients, conducting intake, assessing needs and coordinating short-term case management with internal and external supports. Working in a multidisciplinary environment, you will advocate for clients, maintain records, build partnerships, and participate in ongoing professional development.