Case Coordinator Niss. - Permanent Full-Time - Dandenong

Life Without Barriers; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Life Without Barriers is seeking a Case Coordinator in the Intake team to provide personalised assessment and triage support, ensuring timely access to services and strong support pathways for clients and families.

The role involves risk assessments, records management, and collaboration with internal and external partners to deliver holistic, culturally responsive services.

Qualifications

• Relevant qualification in a Human Services related field and/or equivalent experience.
• Experience in client intake and case coordination.
• Ability to perform comprehensive assessments across finances, health, housing and social needs.
• Experience with diverse client groups and trauma-informed approaches.

Responsibilities

• Conduct intake assessments to determine eligibility and immediate support needs.
• Assist clients with SRSS applications and referrals to community supports.
• Develop safety plans and maintain accurate records.
• Engage with stakeholders and represent the program in the community.
• Deliver information sessions to external organisations about NISS supports.

Job description

About the Role

Employment Type: Permanent

Attendance: Full Time, 38 hours per week.

Office Location: Dandenong VIC, with flexibility to work from office and home.

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience

• Relevant qualification in a Human Services related field and/or equivalent experience.
• Client intake and case coordination experience, with demonstrated ability to assess needs, develop and review case plans, and facilitate supports that promote independent living and service continuity.
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded
• Current driver’s licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.