Intake Case Coordinator - Trauma-Informed Support (Hybrid)

Life Without Barriers; Greater Dandenong; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Office/Home

Benefits package

Salary packaging

After-hours support

Job summary

Life Without Barriers is seeking a Case Coordinator in the National Immigration Support Service to provide personalised intake and triage support for asylum seekers and refugees in the Dandenong area.

You will perform comprehensive assessments, determine eligibility, assist with SRSS applications, and connect clients with holistic supports. The role requires culturally responsive practice and collaboration with diverse partners.

Qualifications

• Client intake and case coordination experience.
• Ability to assess needs and develop/review case plans.
• Facilitate supports for independent living and service continuity.
• Experience with complex physical/mental health clients.
• Understanding of casework practices for CALD clients.
• Multilingual communication skills are advantageous.

Responsibilities

• Conduct thorough intake assessments to determine eligibility and immediate needs.
• Assist clients with SRSS applications, ensuring accuracy and timeliness.
• Refer clients to appropriate community supports and services; coordinate pathways.
• Conduct risk assessments, develop safety plans, and maintain accurate records.
• Build trust-based relationships using trauma-informed approaches.
• Collaborate with internal and external stakeholders; represent the program.
• Deliver presentations and information sessions to external organisations.

Skills

Client intake

Case coordination

Needs assessment

Holistic support planning

Diversity & CALD awareness

Multilingual advantages

Education

Human Services field or equivalent

Job description

Life Without Barriers is seeking a Case Coordinator in the National Immigration Support Service to provide personalised intake and triage support for asylum seekers and refugees in the Dandenong area.

You will perform comprehensive assessments, determine eligibility, assist with SRSS applications, and connect clients with holistic supports. The role requires culturally responsive practice and collaboration with diverse partners.