Case Coordinator – Flexible, Trauma-Informed Support

Ceduna; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements (Office/

Employee benefits including fitness, (

Salary packaging up to $18,550/year (税

24/7 management support

Job summary

Life Without Barriers is seeking a Case Coordinator for the National Immigration Support Service (NISS) based in Sunshine, Australia. This 12 Month Max-term, full-time role offers a hybrid office/home arrangement and a 38-hour week to support asylum seekers and refugees with intake assessments, referrals, and safety planning.

The successful candidate will use trauma-informed, culturally safe approaches, conduct comprehensive assessments, and collaborate with stakeholders to build pathways to

Qualifications

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV).
• Case coordination experience with case plans and ongoing eligibility for services.
• Mental health and/or Domestic Violence sector experience preferred.
• Ability to perform comprehensive assessments (finances, health, housing, social needs, vocational skills, education).
• Experience managing clients with complex physical and mental health issues.
• Experience with culturally and linguistically diverse clients.
• Multilingual communication skills encouraged.

Responsibilities

• Conduct thorough intake assessments to determine client eligibility and needs.
• Assist clients with SRSS applications accurately and timely.
• Refer clients to community supports and services for coordinated pathways.
• Conduct risk assessments and develop safety plans; maintain records.
• Build trust-based relationships using trauma-informed approaches.
• Collaborate with internal and external stakeholders; conduct outreach assessments.

Skills

Case coordination

Client assessments

Multilingual communication

Mental health experience

Domestic violence sector experience

Risk assessment

Education

Certificate IV in Human Services (or related)

Job description

Life Without Barriers is seeking a Case Coordinator for the National Immigration Support Service (NISS) based in Sunshine, Australia. This 12 Month Max-term, full-time role offers a hybrid office/home arrangement and a 38-hour week to support asylum seekers and refugees with intake assessments, referrals, and safety planning.

The successful candidate will use trauma-informed, culturally safe approaches, conduct comprehensive assessments, and collaborate with stakeholders to build pathways to