Case Coordinator - Refugee Support & Intake

Life-Without-Barriers; Sunshine Coast Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working: Office/Home

Fitness passport & health insurance

Travel club benefits

Salary packaging up to $18,550 per yr

Job summary

Life Without Barriers in Sunshine, Australia, is seeking a Case Coordinator within the Intake team. The role focuses on personalised assessments and triage support to clients, ensuring timely access to services and strong support pathways.

It is a 12-month max-term, full-time position based in Sunshine with flexibility to work from office and home. You will conduct intake assessments, assist with SRSS applications, coordinate referrals, and maintain accurate, compliant records while applying

Qualifications

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV with relevant experience)
• Case coordination experience with developing and implementing case plans
• Experience in Mental Health and/or Domestic Violence sectors preferred
• Ability to perform comprehensive assessments across finances, health, housing, social needs, vocational skills and education
• Experience managing clients with complex health issues and diverse backgrounds
• Multilingual communication skills are highly regarded

Responsibilities

• Conduct thorough intake assessments to determine client eligibility and needs
• Assist clients with SRSS applications accurately and timely
• Coordinate referrals to community supports and services
• Ensure client safety with risk assessments and safety planning, and maintain records
• Build trust-based relationships using strengths-based, trauma-informed approaches
• Engage with stakeholders and represent the program in the community
• Deliver information sessions to external organisations about NISS supports and referral pathways

Skills

Case coordination

SRSS applications

Mental Health experience

Domestic Violence awareness

Culturally responsive practice

Multilingual skills

Education

Certificate IV in Human Services or related field

Job description

Life Without Barriers in Sunshine, Australia, is seeking a Case Coordinator within the Intake team. The role focuses on personalised assessments and triage support to clients, ensuring timely access to services and strong support pathways.

It is a 12-month max-term, full-time position based in Sunshine with flexibility to work from office and home. You will conduct intake assessments, assist with SRSS applications, coordinate referrals, and maintain accurate, compliant records while applying