Hybrid Banking Operations Associate - Entry-Level

HR Partners; Parramatta; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. This 12‑month contract offers hybrid work after training, with a Monday to Friday 9:00 AM – 6:00 PM roster.

You will manage a blend of administration and customer interactions, handling inquiries, data entry, and secure processing, while collaborating with team members to deliver accurate, timely service and uphold regulatory standards.

Qualifications

• Excellent interpersonal, verbal, and written communication.
• Able to handle inbound/outbound calls with business customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Accurate data entry and administration.
• Team player with proactive attitude.

Responsibilities

• Handle inbound and outbound calls with business customers.
• Input data, log notes, and process requests with high accuracy.
• Manage multiple tasks to meet daily service agreements.
• Collaborate with team and stakeholders to resolve queries.
• Adhere to banking protocols, risk governance, and regulatory requirements.

Skills

Customer service

Prioritization

Attention to detail

IT literacy

Collaborative mindset

Tools

MS Office

Job description

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. This 12‑month contract offers hybrid work after training, with a Monday to Friday 9:00 AM – 6:00 PM roster.

You will manage a blend of administration and customer interactions, handling inquiries, data entry, and secure processing, while collaborating with team members to deliver accurate, timely service and uphold regulatory standards.