Hybrid Banking Operations Specialist – Customer Service

Randstad NV; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid Work Flexibility

Parramatta Office

Weekday Schedule

Work-Life Balance

Job summary

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. The role blends administration with customer interaction, focusing on accurate data entry, account inquiries, and delivering high-quality service. Hybrid workflow after training, with a Monday–Friday schedule.

The ideal candidate is entry-to-mid level, quick on their feet, and eager to learn. Strong communication, IT skills, and meticulous attention to detail will help you thrive in a fast-paced

Qualifications

• Customer-first mindset with excellent interpersonal, verbal and written communication.
• Strong prioritization and time management to handle multiple tasks in a fast-paced environment.
• Proficient IT skills; comfortable with new software; MS Office experience essential.
• Meticulous attention to detail ensuring high quality administration.
• Collaborative, proactive team player contributing to a positive workplace culture.

Responsibilities

• Handle inbound and outbound calls with business customers regarding accounts and transactions.
• Input data and process customer fulfillment requests using banking systems.
• Prioritize tasks to meet daily service level agreements.
• Collaborate with team and broader partners to resolve complex queries.
• Adhere to banking protocols, risk governance and regulatory requirements.

Skills

Customer-first mindset

Prioritization & time management

IT skills

Attention to detail

Collaborative attitude

Tools

MS Office (Word, Excel, Outlook)

Job description

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. The role blends administration with customer interaction, focusing on accurate data entry, account inquiries, and delivering high-quality service. Hybrid workflow after training, with a Monday–Friday schedule.

The ideal candidate is entry-to-mid level, quick on their feet, and eager to learn. Strong communication, IT skills, and meticulous attention to detail will help you thrive in a fast-paced