banking operations specialist

HR Partners; Parramatta; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. This 12‑month contract offers hybrid work after training, with a Monday to Friday 9:00 AM – 6:00 PM roster.

You will manage a blend of administration and customer interactions, handling inquiries, data entry, and secure processing, while collaborating with team members to deliver accurate, timely service and uphold regulatory standards.

Qualifications

• Excellent interpersonal, verbal, and written communication.
• Able to handle inbound/outbound calls with business customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Accurate data entry and administration.
• Team player with proactive attitude.

Responsibilities

• Handle inbound and outbound calls with business customers.
• Input data, log notes, and process requests with high accuracy.
• Manage multiple tasks to meet daily service agreements.
• Collaborate with team and stakeholders to resolve queries.
• Adhere to banking protocols, risk governance, and regulatory requirements.

Skills

Customer service

Prioritization

Attention to detail

IT literacy

Collaborative mindset

Tools

MS Office

Job description

Customer Service & Operations Officer | Big 4 Bank

Location: Parramatta (Hybrid workflow after training)

Contract: 12-Month Contract

Hours: Monday – Friday, 9:00 AM – 6:00 PM

Are you a sharp, energetic, and detail-oriented professional looking to launch your career within Australia’s booming financial sector?

We are currently seeking enthusiastic, dynamic individuals who thrive in fast-paced environments to join the Corporate & Institutional Banking Operations division of a Big 4 Bank. If you are smart, incredibly organised, and passionate about delivering an exceptional customer experience, this is the perfect career springboard for you!

Customer Service & Operations Officer | Big 4 Bank

• Location: Parramatta (Hybrid workflow after training)

• Contract: 12-Month Contract

• Hours: Monday – Friday, 9:00 AM – 6:00 PM

The Role

In this role, you will be the driving force behind the bank's day-to-day service delivery, managing a seamless blend of administration and customer interaction. You won't just be processing requests; you will be solving problems and ensuring business clients receive top-tier service.

Your daily responsibilities will include:

• Customer Service Excellence: Handling a balanced mix of inbound and outbound calls, specifically communicating with business customers regarding their accounts, transactions, and daily enquiries.

• Data Entry & Administration: Utilising banking systems to input data, log notes, and process customer fulfillment requests with a high level of accuracy.

• Workflow Prioritisation: Managing multiple tasks simultaneously, balancing high attention to detail with sharp time management skills to meet daily service agreements.

• Collaborative Teamwork: Working closely with your immediate team members and wider business partners to share knowledge and resolve complex queries.

• Compliance & Integrity: Adhering strictly to standard banking protocols, risk governance, and regulatory requirements.

About You

This is an entry-to-mid-level banking opportunity designed for someone who is quick on their feet and eager to learn.

We are looking for candidates who possess:

• A Customer-First Mindset: You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.

• Strong Prioritization & Time Management: The ability to stay organized and manage multiple priorities seamlessly in a bustling environment.

• Great IT Skills: You are comfortable picking up new software quickly; experience with MS Office (Word, Excel, Outlook) is essential, and any exposure to internal databases is a huge bonus.

• Meticulous Attention to Detail: You catch the small things that others miss, ensuring high quality on every piece of administration.

• A Collaborative Attitude: You are a positive, proactive team player who loves contributing to a great workplace culture.

What's in it for You?

• Big 4 Bank Footprint: Gain invaluable experience and resume equity working with one of Australia’s premier financial institutions.

• Hybrid Flexibility: Enjoy the best of both worlds with hybrid work-from-home options once you are fully up-to-speed and trained.

• Modern Parramatta Offices: Work out of a vibrant, highly accessible commercial hub in Western Sydney.

• Great Work-Life Balance: No weekend work, enjoy a consistent Monday to Friday roster.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.