Banking Operations Specialist

Randstad; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid Work Flexibility

Parramatta Office

Weekday Schedule

Work-Life Balance

Job summary

Randstad is recruiting a Customer Service & Operations Officer for a Big 4 Bank in Parramatta. The role blends administration with customer interaction, focusing on accurate data entry, account inquiries, and delivering high-quality service. Hybrid workflow after training, with a Monday–Friday schedule.

The ideal candidate is entry-to-mid level, quick on their feet, and eager to learn. Strong communication, IT skills, and meticulous attention to detail will help you thrive in a fast-paced

Qualifications

• Customer-first mindset with excellent interpersonal, verbal and written communication.
• Strong prioritization and time management to handle multiple tasks in a fast-paced environment.
• Proficient IT skills; comfortable with new software; MS Office experience essential.
• Meticulous attention to detail ensuring high quality administration.
• Collaborative, proactive team player contributing to a positive workplace culture.

Responsibilities

• Handle inbound and outbound calls with business customers regarding accounts and transactions.
• Input data and process customer fulfillment requests using banking systems.
• Prioritize tasks to meet daily service level agreements.
• Collaborate with team and broader partners to resolve complex queries.
• Adhere to banking protocols, risk governance and regulatory requirements.

Skills

Customer-first mindset

Prioritization & time management

IT skills

Attention to detail

Collaborative attitude

Tools

MS Office (Word, Excel, Outlook)

Job description

Customer Service & Operations Officer | Big 4 Bank

• Location: Parramatta (Hybrid workflow after training)

• Contract: 12-Month Contract

• Hours: Monday - Friday, 9:00 AM - 6:00 PM

Are you a sharp, energetic, and detail-oriented professional looking to launch your career within Australia's booming financial sector?

We are currently seeking enthousiaste, dynamic individuals who thrive in fast-paced environments to join the Corporate & Institutional Banking Operations division of a Big 4 Bank. If you are smart, incredibly organised, and passionate about delivering an exceptional customer experience, this is the perfect career springboard for you!

The Role

In this role, you will be the driving force behind the bank's day-to-day service delivery, managing a seamless blend of administration and customer interaction. You won't just be processing requests; you will be solving problems and ensuring business clients receive top-tier service.

Your daily responsibilities will include:

• Customer Service Excellence: Handling a balanced mix of inbound and outbound calls, specifically communicating with business customers regarding their accounts, transactions, and daily enquiries.

• Data Entry & Administration: Utilising banking systems to input data, log notes, and process customer fulfillment requests with a high level of accuracy.

• Workflow Prioritisation: Managing multiple tasks simultaneously, balancing high attention to detail with sharp time management skills to meet daily service agreements.

• Collaborative Teamwork: Working closely with your immediate team members and wider business partners to share knowledge and resolve complex queries.

• Compliance & Integrity: Adhering strictly to standard banking protocols, risk governance, and regulatory requirements.

About You

This is an entry-to-mid-level banking opportunity designed for someone who is quick on their feet and eager to learn.

We are looking for candidates who possess:

• A Customer-First Mindset: You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.

• Strong Prioritization & Time Management: The ability to stay organized and manage multiple priorities seamlessly in a bustling environment.

• Great IT Skills: You are comfortable picking up new software quickly; experience with MS Office (Word, Excel, Outlook) is essential, and any exposure to internal databases is a huge bonus.

• Meticulous Attention to Detail: You catch the small things that others miss, ensuring high quality on every piece of administration.

• A Collaborative Attitude: You are a positive, proactive team player who loves contributing to a great workplace culture.

What's in it for You?

• Big 4 Bank Footprint: Gain invaluable experience and resume equity working with one of Australia's premier financial institutions.

• Hybrid Flexibility: Enjoy the best of both worlds with hybrid work-from-home options once you are fully up-to-speed and trained.

• Modern Parramatta Offices: Work out of a vibrant, highly accessible commercial hub in Western Sydney.

• Great Work-Life Balance: No weekend work, enjoy a consistent Monday to Friday roster.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.