Hybrid Banking Contact Centre Consultant - 8 Month

Qudos Bank; Sydney; Híbrido; AUD 60.000 - 76.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary & 14% super

Wellbeing benefits

Counselling (24/7)

Flu vaccinations

Gym membership subsidy

Parental leave

Volunteer leave

Gender affirmation leave

Family violence leave

Additional five-day annual leave

Resumo da vaga

Bank Australia is seeking a Customer Centre Specialist at our Sydney Head Office to handle customer queries across calls, chat, email and social media. You will support everyday banking needs, showcase strong customer service, and contribute to improving the customer experience within a values-driven, inclusive culture.

The role operates 38 hours per week within 8am–8pm, on a hybrid basis, with a rostered Saturday approximately once every four weeks. Interviews start 16th November 2026.

Qualificações

• Strong or proven track record of delivering exceptional customer service.
• Ability to build and maintain relationships with customers.
• Clear written and verbal communication skills.
• Ability to prioritise tasks and follow processes.
• Proven ability to work under pressure and multitask.

Responsabilidades

• Handle customer queries per bank policies in a timely, professional manner.
• Deliver exceptional service as a first point of contact across channels.
• Support everyday banking needs via inbound calls, online chat, email and social media.
• Identify opportunities to help customers with the bank's products and services.
• Contribute to ongoing improvement of customer experience.
• Conduct outbound calls to welcome and follow up with customers.
• Work within a hybrid model; 38-hour week, Mon–Fri, with occasional Saturday roster.

Conhecimentos

Customer service

Relationship building

Written communication

Problem solving

Prioritization

Descrição da vaga

Bank Australia is seeking a Customer Centre Specialist at our Sydney Head Office to handle customer queries across calls, chat, email and social media. You will support everyday banking needs, showcase strong customer service, and contribute to improving the customer experience within a values-driven, inclusive culture.

The role operates 38 hours per week within 8am–8pm, on a hybrid basis, with a rostered Saturday approximately once every four weeks. Interviews start 16th November 2026.