Banking Contact Centre Consultant - Hybrid & Growth

Bank Australia Limited; Sydney; Híbrido; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14% super

Counselling services

Flu vaccinations

Gym membership

Parental leave

Volunteer leave

Gender affirmation leave

Annual leave bonus

Study assistance

Capability curriculum

Descripción de la vacante

Bank Australia invites applications for a customer-centred Contact Centre role at our brand-new Sydney Head Office. This 8-month fixed-term position offers a path to develop skills while making a meaningful difference for customers, with coaching and development to ensure success from day one.

You will manage inquiries across inbound, online chat, email, and social media, working a 38-hour week within 8am–8pm hours, on a hybrid model, with a rostered Saturday roughly every four weeks.

Formación

• Proven track record of delivering excellent customer service.
• Ability to build strong relationships with customers.
• Strong written and verbal communication skills.
• Capacity to prioritise tasks and follow processes.

Responsabilidades

• Handle customer queries promptly following bank policies.
• Provide first-point-of-contact service via phone, email, chat and social channels.
• Support everyday banking needs and promote Bank Australia products.
• Identify opportunities to assist customers and improve their experience.
• Contribute to continuous improvement of customer interactions.
• Conduct outbound calls to welcome new customers and follow up on enquiries.

Conocimientos

Customer service

Relationship building

Written communication

Prioritization

Multitasking

Problem solving

Resilience

Adaptability

Descripción del empleo

Bank Australia invites applications for a customer-centred Contact Centre role at our brand-new Sydney Head Office. This 8-month fixed-term position offers a path to develop skills while making a meaningful difference for customers, with coaching and development to ensure success from day one.

You will manage inquiries across inbound, online chat, email, and social media, working a 38-hour week within 8am–8pm hours, on a hybrid model, with a rostered Saturday roughly every four weeks.