Banking Operations Specialist

Randstad Pty; Parramatta; Ibrido; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Parramatta offices

No weekend work

Descrizione del lavoro

Randstad is seeking a driven Customer Service & Operations Officer to join the Corporate & Institutional Banking Operations team in Parramatta on a 12-month contract. The role blends administration and client interaction in a fast-paced banking environment.

You will handle inquiries from business clients, enter data accurately, prioritise tasks to meet service levels, and collaborate with colleagues while adhering to banking protocols and risk governance.

Competenze

• You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.
• The ability to stay organized and manage multiple priorities in a bustling environment.
• You are comfortable picking up new software quickly; experience with MS Office is essential.
• You catch small details, ensuring high quality on every piece of administration.
• You are a positive, proactive team player contributing to a great workplace culture.

Mansioni

• Handle a balanced mix of inbound and outbound calls with business customers.
• Input data, log notes, and process customer fulfillment requests with high accuracy.
• Prioritise tasks to meet daily service agreements.
• Collaborate with team members and partners to resolve queries.
• Adhere to standard banking protocols, risk governance, and regulatory requirements.

Conoscenze

Customer service

Data entry

Workflow prioritisation

Collaborative teamwork

Compliance & integrity

MS Office

Strumenti

MS Office (Word Excel Outlook)

Descrizione del lavoro

Customer Service & Operations Officer | Big 4 Bank

• Location: Parramatta (Hybrid workflow after training)

• Contract: 12-Month Contract

• Hours: Monday – Friday, 9:00 AM – 6:00 PM

Are you a sharp, energetic, and detail-oriented professional looking to launch your career within Australia’s booming financial sector?

We are currently seeking enthusiatic, dynamic individuals who thrive in fast-paced environments to join the Corporate & Institutional Banking Operations division of a Big 4 Bank. If you are smart, incredibly organised, and passionate about delivering an exceptional customer experience, this is the perfect career springboard for you!

The Role

In this role, you will be the driving force behind the bank's day-to-day service delivery, managing a seamless blend of administration and customer interaction. You won't just be processing requests; you will be solving problems and ensuring business clients receive top-tier service.

Your daily responsibilities will include:

• Customer Service Excellence: Handling a balanced mix of inbound and outbound calls, specifically communicating with business customers regarding their accounts, transactions, and daily enquiries.

• Data Entry & Administration: Utilising banking systems to input data, log notes, and process customer fulfillment requests with a high level of accuracy.

• Workflow Prioritisation: Managing multiple tasks simultaneously, balancing high attention to detail with sharp time management skills to meet daily service agreements.

• Collaborative Teamwork: Working closely with your immediate team members and wider business partners to share knowledge and resolve complex queries.

• Compliance & Integrity: Adhering strictly to standard banking protocols, risk governance, and regulatory requirements.

About You

This is an entry-to-mid-level banking opportunity designed for someone who is quick on their feet and eager to learn.

We are looking for candidates who possess:

• A Customer-First Mindset: You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.

• Strong Prioritization & Time Management: The ability to stay organized and manage multiple priorities seamlessly in a bustling environment.

• Great IT Skills: You are comfortable picking up new software quickly; experience with MS Office (Word, Excel, Outlook) is essential, and any exposure to internal databases is a huge bonus.

• Meticulous Attention to Detail: You catch the small things that others miss, ensuring high quality on every piece of administration.

• A Collaborative Attitude: You are a positive, proactive team player who loves contributing to a great workplace culture.

What's in it for You?

• Big 4 Bank Footprint: Gain invaluable experience and resume equity working with one of Australia’s premier financial institutions.

• Hybrid Flexibility: Enjoy the best of both worlds with hybrid work-from-home options once you are fully up-to-speed and trained.

• Modern Parramatta Offices: Work out of a vibrant, highly accessible commercial hub in Western Sydney.

• Great Work-Life Balance: No weekend work, enjoy a consistent Monday to Friday roster.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• We are seeking a customer centric candidate. Must have customer service experience.

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