Customer-First Banking Ops Associate | Hybrid

Randstad Pty; Parramatta; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Parramatta offices

No weekend work

Job summary

Randstad is seeking a driven Customer Service & Operations Officer to join the Corporate & Institutional Banking Operations team in Parramatta on a 12-month contract. The role blends administration and client interaction in a fast-paced banking environment.

You will handle inquiries from business clients, enter data accurately, prioritise tasks to meet service levels, and collaborate with colleagues while adhering to banking protocols and risk governance.

Qualifications

• You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.
• The ability to stay organized and manage multiple priorities in a bustling environment.
• You are comfortable picking up new software quickly; experience with MS Office is essential.
• You catch small details, ensuring high quality on every piece of administration.
• You are a positive, proactive team player contributing to a great workplace culture.

Responsibilities

• Handle a balanced mix of inbound and outbound calls with business customers.
• Input data, log notes, and process customer fulfillment requests with high accuracy.
• Prioritise tasks to meet daily service agreements.
• Collaborate with team members and partners to resolve queries.
• Adhere to standard banking protocols, risk governance, and regulatory requirements.

Skills

Customer service

Data entry

Workflow prioritisation

Collaborative teamwork

Compliance & integrity

MS Office

Tools

MS Office (Word Excel Outlook)

Job description

Randstad is seeking a driven Customer Service & Operations Officer to join the Corporate & Institutional Banking Operations team in Parramatta on a 12-month contract. The role blends administration and client interaction in a fast-paced banking environment.

You will handle inquiries from business clients, enter data accurately, prioritise tasks to meet service levels, and collaborate with colleagues while adhering to banking protocols and risk governance.