Enterprise CSM, APAC – AI-Powered Legal SaaS

Precision Labs; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid Sydney office

Private health insurance

Parental leave

Wellness perks

Professional development

Job summary

Harvey is seeking an Enterprise Customer Success Manager based in Sydney to guide top enterprise and law firm clients through their journey with our AI-powered platform. You'll be the face of Harvey for APAC accounts, ensuring adoption and measurable value across complex deployments.

You'll lead strategic implementations, own client relationships, drive product evangelism, and monitor adoption metrics to prepare for renewals and expansions.

Qualifications

• Experience in Enterprise SaaS, legal (big law), or top-tier management consulting.

Responsibilities

• Lead strategic implementation across large enterprise and law firm accounts.
• Own the client relationship with prescriptive, consultative guidance.
• Drive enablement and product evangelism for AI/LLM adoption.
• Manage success metrics and health to ensure renewals and expansions.
• Grow and retain revenue through expansions with Sales.
• Relay client insights to Product and GTM teams.

Skills

Enterprise SaaS

Legal industry experience

Stakeholder engagement

Customer journey mapping

Data-driven decisions

Executive communication

Tools

Catalyst

Salesforce

Job description

Harvey is seeking an Enterprise Customer Success Manager based in Sydney to guide top enterprise and law firm clients through their journey with our AI-powered platform. You'll be the face of Harvey for APAC accounts, ensuring adoption and measurable value across complex deployments.

You'll lead strategic implementations, own client relationships, drive product evangelism, and monitor adoption metrics to prepare for renewals and expansions.