Hybrid Account Manager — Workers’ Comp & Client Impact

EML; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP access

Company events

Annual incentive

Job summary

EML, based in Sydney, seeks an Account Manager to develop trusted partnerships with agency stakeholders, understand business objectives and deliver meaningful outcomes. You will drive service improvements, coordinate engagements and address complex issues to support client success.

You will join a full-time, permanent team at the Sydney George Street office with flexible work-from-home options. The role emphasizes proactive problem-solving, stakeholder collaboration and long-term career

Qualifications

• Demonstrated experience in workers compensation, injury management or claims management.
• Proven ability to build credibility and maintain relationships with diverse stakeholders.
• Strong understanding of NSW workers compensation scheme and related practices.
• Qualifications in Allied Health, Rehabilitation, Human Services, or Business are highly regarded.

Responsibilities

• Develop and maintain trusted relationships with agency stakeholders to understand priorities and deliver value.
• Identify opportunities for service improvement and better client outcomes.
• Lead and coordinate agency engagement activities and proactively manage issues.
• Identify risks and trends to develop sustainable solutions.
• Contribute to strategic initiatives and programs supporting agency objectives.

Skills

Workers comp experience

Injury management

Claims management

Client relationships

Stakeholder mgmt

NSW scheme knowledge

Allied Health background

Education

Allied Health or related degree

Job description

EML, based in Sydney, seeks an Account Manager to develop trusted partnerships with agency stakeholders, understand business objectives and deliver meaningful outcomes. You will drive service improvements, coordinate engagements and address complex issues to support client success.

You will join a full-time, permanent team at the Sydney George Street office with flexible work-from-home options. The role emphasizes proactive problem-solving, stakeholder collaboration and long-term career