HR Services Consultant: Trusted Advisor for People

Commonwealth Bank; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

CommBank's HR Direct team is seeking a dedicated Human Resources Services Consultant for a 12-month opportunity. You will provide trusted HR advice to employees and leaders, interpret HR policy, and support performance matters with prudent judgement.

The role emphasizes coaching, stakeholder engagement and continuous improvement within a customer-focused service model. You will collaborate with a broad range of HR stakeholders, delivering practical, people-centred solutions and embracing digital

Qualifications

• 2+ years of experience in an HR advisory role providing guidance on people matters.
• Strong relationship-building skills with leaders, employees and HR stakeholders.
• Customer-focused approach delivering practical, people-centred solutions.
• Experience managing sensitive or complex employee matters with sound judgement.
• Excellent written and verbal communication skills across diverse audiences.
• Resilient, adaptable problem solvers who collaborate to deliver outcomes.

Responsibilities

• Provide trusted, efficient and professional HR advice across a broad range of employee and leader enquiries.
• Interpret and apply HR policy to guide customers through lifecycle enquiries.
• Support performance management, workplace concerns and conduct matters with sound judgement.
• Enable employee and leader self-service to drive simpler, faster outcomes.
• Build stakeholder capability through coaching and education.
• Contribute to continuous improvement initiatives across HR Direct.
• Embrace digital and AI-enabled ways of working to enhance the customer experience.
• Deliver an exceptional customer experience against clear performance targets.

Skills

HR advisory experience

Relationship building

Customer service

Written and verbal communication

Problem solving

Job description

CommBank's HR Direct team is seeking a dedicated Human Resources Services Consultant for a 12-month opportunity. You will provide trusted HR advice to employees and leaders, interpret HR policy, and support performance matters with prudent judgement.

The role emphasizes coaching, stakeholder engagement and continuous improvement within a customer-focused service model. You will collaborate with a broad range of HR stakeholders, delivering practical, people-centred solutions and embracing digital