Human Resources Services Consultant (12 month opportunity)

Commonwealth Bank; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

CommBank's HR Direct team is seeking a dedicated Human Resources Services Consultant for a 12-month opportunity. You will provide trusted HR advice to employees and leaders, interpret HR policy, and support performance matters with prudent judgement.

The role emphasizes coaching, stakeholder engagement and continuous improvement within a customer-focused service model. You will collaborate with a broad range of HR stakeholders, delivering practical, people-centred solutions and embracing digital

Qualifications

• 2+ years of experience in an HR advisory role providing guidance on people matters.
• Strong relationship-building skills with leaders, employees and HR stakeholders.
• Customer-focused approach delivering practical, people-centred solutions.
• Experience managing sensitive or complex employee matters with sound judgement.
• Excellent written and verbal communication skills across diverse audiences.
• Resilient, adaptable problem solvers who collaborate to deliver outcomes.

Responsibilities

• Provide trusted, efficient and professional HR advice across a broad range of employee and leader enquiries.
• Interpret and apply HR policy to guide customers through lifecycle enquiries.
• Support performance management, workplace concerns and conduct matters with sound judgement.
• Enable employee and leader self-service to drive simpler, faster outcomes.
• Build stakeholder capability through coaching and education.
• Contribute to continuous improvement initiatives across HR Direct.
• Embrace digital and AI-enabled ways of working to enhance the customer experience.
• Deliver an exceptional customer experience against clear performance targets.

Skills

HR advisory experience

Relationship building

Customer service

Written and verbal communication

Problem solving

Job description

Human Resources Services Consultant (12 month opportunity)

Be part of the team that helps our people thrive. HR Direct provides trusted advice and practical HR solutions that support employees and leaders across CommBank. Join a supportive team where you'll make a meaningful impact, develop your expertise, and grow your career.

See yourself in our team

HR Direct is a dynamic team of trusted Advisors and Consultants who deliver simple, effective solutions through quality advice at the first point of contact, supporting employees and people leaders with HR policy, workplace relations, pay and navigational enquiries. As a Human Resources Services Consultant, you'll partner with customers across the Group to understand their needs and provide practical, people-centred solutions, taking ownership of matters through to resolution where appropriate.

Your responsibilities will include:

• Providing trusted, efficient and professional HR advice across a broad range of employee and leader enquiries.
• Interpreting and applying HR policy to guide customers through employee lifecycle enquiries.
• Supporting performance management, workplace concerns and conduct matters with sound judgement.
• Enabling employee and leader self-service to drive simpler, faster outcomes.
• Building stakeholder capability through coaching and education.
• Contributing to continuous improvement initiatives across HR Direct.
• Embracing digital and AI-enabled ways of working to enhance the customer experience.
• Delivering an exceptional customer experience against clear performance targets.

We're interested in hearing from people who:

We're looking for a people-focused HR professional who brings strong advisory expertise and a genuine commitment to customer service, ready to make a real difference for our employees and leaders.

• Have a minimum 2 years' experience in a Human Resources advisory role, providing guidance on a broad range of people-related matters.
• Bring strong relationship-building skills and partner effectively with leaders, employees and HR stakeholders at all levels.
• Are customer-focused, understanding stakeholder needs and delivering practical, people-centred solutions.
• Have proven experience managing sensitive or complex employee matters, exercising sound judgement and influencing positive outcomes.
• Communicate with excellent written and verbal skills, engaging and advising diverse audiences.
• Are resilient, adaptable and proactive problem solvers who apply HR policies, manage competing priorities and deliver outcomes through collaboration and critical thinking.

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 ***

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.