Housing Team Leader — Social & Affordable Housing

The Housing Trust; Coniston; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Additional leave

Employee Assistance Program

Wellbeing initiatives

Staff events & recognition

Diversity & inclusion

Job summary

Housing Trust is seeking a Team Leader, Housing to guide a five-person Customer Service and Support team. You will provide day-to-day coaching and support to deliver consistent tenancy management services and positive customer outcomes across the Illawarra.

You will lead, mentor and support staff to build capability, ensure compliant service delivery, and contribute to continuous improvement in housing policies and practices.

Qualifications

• Experience leading, coaching or supporting others to build capability and deliver strong outcomes.
• Practical knowledge of social housing, real estate and/or property management environments.
• Understanding of social and affordable housing policy, tenancy legislation and community housing compliance obligations.
• Strong problem-solving and decision-making skills with the ability to balance competing priorities.
• Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

Responsibilities

• Lead, coach and support team members to build capability, accountability and confidence.
• Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.
• Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.
• Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.
• Contribute to continuous improvement by identifying opportunities to strengthen housing policies, procedures and ways of working.

Skills

Leadership

People management

Customer service

Job description

Housing Trust is seeking a Team Leader, Housing to guide a five-person Customer Service and Support team. You will provide day-to-day coaching and support to deliver consistent tenancy management services and positive customer outcomes across the Illawarra.

You will lead, mentor and support staff to build capability, ensure compliant service delivery, and contribute to continuous improvement in housing policies and practices.