Team Leader, Housing

The Housing Trust; Coniston; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Additional leave

Employee Assistance Program

Wellbeing initiatives

Staff events & recognition

Diversity & inclusion

Job summary

Housing Trust is seeking a Team Leader, Housing to guide a five-person Customer Service and Support team. You will provide day-to-day coaching and support to deliver consistent tenancy management services and positive customer outcomes across the Illawarra.

You will lead, mentor and support staff to build capability, ensure compliant service delivery, and contribute to continuous improvement in housing policies and practices.

Qualifications

• Experience leading, coaching or supporting others to build capability and deliver strong outcomes.
• Practical knowledge of social housing, real estate and/or property management environments.
• Understanding of social and affordable housing policy, tenancy legislation and community housing compliance obligations.
• Strong problem-solving and decision-making skills with the ability to balance competing priorities.
• Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

Responsibilities

• Lead, coach and support team members to build capability, accountability and confidence.
• Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.
• Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.
• Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.
• Contribute to continuous improvement by identifying opportunities to strengthen housing policies, procedures and ways of working.

Skills

Leadership

People management

Customer service

Job description

Lead a team that makes a meaningful difference in housing

Join Housing Trust in a leadership role where your tenancy knowledge, people leadership and sound judgement will help guide a team to deliver stable housing outcomes and responsive, customer-centred services across the Illawarra.

Housing Trust delivers social, affordable and market housing for individuals and families with diverse and often complex needs. As Team Leader, Housing, you will support and coach team members, strengthen service delivery, and help ensure tenancy management is consistent, compliant and focused on positive customer outcomes.

About the Opportunity

We are seeking a motivated and capable individual to step into the role of Team Leader, Housing.

Leading a team of five Customer Service and Support team members, you’ll provide day-to-day guidance, coaching and support to help deliver consistent, high-quality tenancy management services and positive outcomes for our customers.

In this role, you will:

Lead, coach and support team members to build capability, accountability and confidence.

Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.

Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.

Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.

Contribute to continuous improvement by identifying opportunities to strengthen housing policies, procedures and ways of working.

What You Bring

Experience leading, coaching or supporting others to build capability and deliver strong outcomes.

Practical knowledge of social housing, real estate and/or property management environments.

Understanding of social and affordable housing policy, tenancy legislation and community housing compliance obligations.

Strong problem-solving and decision‑making skills, with the ability to balance competing priorities.

Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

38‑hour work week with above‑award salaries

Salary packagingoptions to boost your take-home pay

Extra leavefor wellbeing through our HT Day Out

Employee Assistance Programfor you and your family

Wellbeing initiatives, staff events, and recognition programs

An inclusive workplace where diversity is celebrated and valued

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre‑employment stage will be required to undergo pre‑employment checks including reference checks, pre‑employment testing, satisfactory National Criminal History Check, and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values

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