Housing Services Advocate — Client Support & Tenancy

Homes NSW; Wagga Wagga; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assit;

Job summary

Homes NSW is seeking a Client Service Officer for the Southern & Western District in Wagga Wagga. This temporary full-time role involves visiting tenants, conducting property inspections, and supporting tenants to sustain tenancies with a focus on vulnerable clients.

You will process applications, collaborate with partner agencies, and provide high-quality customer service in the community and at service counters. The role offers meaningful work and opportunities within Homes NSW.

Qualifications

• Demonstrated empathy when engaging with vulnerable clients.
• Resilience and professionalism in challenging situations.
• Excellent communication and relationship-building skills.
• Strong customer service ethos with an empathetic approach.
• Ability to work independently and as part of a team.

Responsibilities

• Visit tenants in their homes on a regular scheduled basis.
• Conduct property inspections and support tenants to maintain successful tenancies.
• Address issues including rent arrears, property care concerns, and tenancy obligations.
• Support resolution of anti-social behaviour and neighbourhood issues.
• Process and assess housing applications and enquiries using relevant policies.

Skills

Empathy

Resilience

Customer service

Communication

Teamwork

Tech savvy

Tools

iPads

Online systems

Mobile devices

Job description

Homes NSW is seeking a Client Service Officer for the Southern & Western District in Wagga Wagga. This temporary full-time role involves visiting tenants, conducting property inspections, and supporting tenants to sustain tenancies with a focus on vulnerable clients.

You will process applications, collaborate with partner agencies, and provide high-quality customer service in the community and at service counters. The role offers meaningful work and opportunities within Homes NSW.