Housing Services Advocate: Client Support & Outreach

Department: HS Southern & Western; Wagga Wagga; Vor Ort; AUD 83.000 - 95.000; Vollzeit

Benefits dieser Stelle

Competitive pay and conditions

Training and development opportunities

Health & wellbeing programs

Zusammenfassung

Homes NSW is seeking a Client Service Officer in Wagga Wagga for a temporary full-time role within the Housing Services team. You will support tenants, applicants, and partners to access stable housing and sustain tenancies, including outreach and in-office support.

The role emphasizes empathy, resilience, and strong customer service, with duties across property visits, counter interactions, and collaboration with various services to achieve housing outcomes.

Qualifikationen

• Experience applying customer service principles with vulnerable clients is preferred.
• Ability to work independently and in a team environment.
• Strong communication and relationship-building skills.
• Comfort with using technology and new systems.

Aufgaben

• Visit tenants in their homes on a regular schedule.
• Conduct property inspections and support tenancies.
• Address issues like rent arrears and property care.
• Collaborate with government and non-government services to sustain tenancies.

Kenntnisse

Customer service

Communication

Empathy

Independence

Teamwork

Tech literacy

Tools

iPads

Online systems

Mobile tools

Jobbeschreibung

Homes NSW is seeking a Client Service Officer in Wagga Wagga for a temporary full-time role within the Housing Services team. You will support tenants, applicants, and partners to access stable housing and sustain tenancies, including outreach and in-office support.

The role emphasizes empathy, resilience, and strong customer service, with duties across property visits, counter interactions, and collaboration with various services to achieve housing outcomes.