Housing Services Client Support Specialist

NSW Department of Communities and Justice; Berrigan; Presencial; AUD 83.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Inclusion and diversity programmes

Descripción de la vacante

NSW Department of Communities and Justice, through HOMES NSW, is seeking a Client Service Officer for Housing Services in Wagga Wagga. You’ll work with tenants and applicants to deliver housing assistance, support vulnerable clients, and collaborate with partner agencies to help sustain tenancies.

The role combines community visits, property inspections and office work. Successful candidates will show empathy, resilience and strong customer service.

Formación

• This role focuses on front-line housing support and client service delivery.
• Candidates should have strong communication, empathy and adaptability.
• Experience in community services or housing is a plus.

Responsabilidades

• Visit tenants and assess housing needs in community and office settings.
• Conduct property inspections and support tenancy sustainment.
• Assist with rent arrears, property care and tenancy obligations.
• Coordinate with partner agencies to help clients access housing assistance.
• Use technology for client records and case management.

Descripción del empleo

NSW Department of Communities and Justice, through HOMES NSW, is seeking a Client Service Officer for Housing Services in Wagga Wagga. You’ll work with tenants and applicants to deliver housing assistance, support vulnerable clients, and collaborate with partner agencies to help sustain tenancies.

The role combines community visits, property inspections and office work. Successful candidates will show empathy, resilience and strong customer service.