Housing & Homelessness Client Services Advocate

NSW Department of Communities and Justice; Lismore; Presencial; AUD 83.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing programs

Fitness Passport

Employee Assistance Programs

Descripción de la vacante

NSW Department of Communities and Justice is seeking a personable Client Service Officer for Housing & Homelessness Northern District in Tweed Heads, NSW. This office-based, full-time role focuses on delivering housing assistance and exceptional customer service to tenants, applicants and partner agencies.

You will engage with clients experiencing homelessness or at risk, support tenancy sustainability, and contribute to positive housing outcomes through collaborative service delivery.

Formación

• Experience delivering front-line services to diverse clients.
• Strong communication and relationship-building abilities.
• Ability to work independently while contributing to a team.
• Comfort with using technology and learning new systems.

Responsabilidades

• Visit tenants in homes as scheduled and support tenancy needs.
• Address tenancy issues including rent arrears, property care, and obligations.
• Assist clients at counters, on the phone, and in the community to access housing resources.
• Collaborate with government and non-government services to sustain tenancies.

Conocimientos

Customer service

Communication

Empathy

Independent working

Descripción del empleo

NSW Department of Communities and Justice is seeking a personable Client Service Officer for Housing & Homelessness Northern District in Tweed Heads, NSW. This office-based, full-time role focuses on delivering housing assistance and exceptional customer service to tenants, applicants and partner agencies.

You will engage with clients experiencing homelessness or at risk, support tenancy sustainability, and contribute to positive housing outcomes through collaborative service delivery.