Housing Services: Client Service Officer (Southern & Western District)

NSW Department of Communities and Justice; Coniston; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice – Coniston NSW seeks a Client Service Officer in Housing Services to support tenants and applicants with housing options. The role involves direct client interaction, home visits, and coordination with partner agencies to sustain tenancies.

You will use iPads and online systems to manage applications, conduct inspections, and deliver outstanding customer service in a dynamic community setting.

Qualifications

• Experience delivering housing or social services is preferred.
• Ability to engage with vulnerable clients and provide quality information.
• Comfort using digital tools and completing casework in a timely manner.

Responsibilities

• Visit tenants in their homes on a regular basis and assist with tenancy needs.
• Conduct property inspections and support tenants to maintain tenancies.
• Process applications and enquiries using relevant policies and procedures.
• Support counter and phone queries, collaborating with service partners.
• Assist clients experiencing homelessness or at risk to access housing assistance.
• Use technology to manage client interactions and casework.

Skills

Customer service

Communication

Empathy

Resilience

Community outreach

Tools

iPads

Online systems

Mobile devices

Job description

NSW Department of Communities and Justice – Coniston NSW seeks a Client Service Officer in Housing Services to support tenants and applicants with housing options. The role involves direct client interaction, home visits, and coordination with partner agencies to sustain tenancies.

You will use iPads and online systems to manage applications, conduct inspections, and deliver outstanding customer service in a dynamic community setting.