Houseperson

Accor Apartments & Realty; Naturaliste; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group in Western Australia is seeking a Houseperson to support our housekeeping team. You will be in constant motion, delivering requested items to guests, ensuring linens, towels, and amenities are ready, and collecting used linens for laundering.

This role emphasizes a friendly, proactive approach, physical stamina, and collaboration across the team to maintain a smooth, welcoming guest experience across the property.

Qualifications

• Warm and welcoming communication with guests and team members.
• Eye for detail and strong time management.
• Physically capable of navigating stairs and pushing heavy trolleys.
• Reliable transportation and weekend/public holiday availability.

Responsibilities

• Prioritise and promptly fulfil guest requests, delivering amenities and collecting items from guest rooms.
• Collaborate with housekeeping team to complete tasks timely.
• Gather used linens and transport to the designated area.
• Assist with cleaning guest rooms and public areas as required.
• Handle cleaning chemicals safely; respect guest privacy and report issues.
• Provide a welcoming service and answer questions about the property's amenities.

Skills

Warm communication style

Attention to detail

Physical stamina

Time management

Team collaboration

Reliable transportation

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed


• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner


• Gather used linens from guest rooms and transport to the designated appropriate area


• Assist with cleaning guest rooms and public area spaces are requested


• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues


• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!


• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks


• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment


• You embrace collaborating with colleagues from various background


• Reliable transportation and availability to work a variety of shifts including weekends and public holidays