Housekeeping Support Specialist

Accor Apartments & Realty; Melbourne; On-site; AUD 30,000 - 48,000; Full time

Job summary

Colonial Group is seeking a Houseperson to support our housekeeping team in Melbourne. You will swiftly deliver requested amenities, linens, towels, and supplies to guest rooms while collecting used items for laundering.

You will work closely with room attendants, contribute to timely task completion, and help maintain clean guest rooms and public areas with a focus on safety and privacy. This role suits active individuals with a guest-first mindset.

Qualifications

• Warm, welcoming communication style with guests and team members
• Eye for detail and time management
• Physical role involving stairs, hauling trolleys and equipment
• Reliable transportation and ability to work weekends/public holidays

Responsibilities

• Prioritise and fulfil guest requests for amenities and items, and collect items from guest rooms
• Collaborate with housekeeping team to complete tasks promptly
• Collect used linens and transport to designated areas
• Assist with cleaning guest rooms and public areas as needed
• Handle cleaning chemicals safely and report maintenance issues
• Provide welcoming, informative service about property amenities to guests

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays