Houseperson

Accor Apartments & Realty; Tweed Heads; On-site; AUD 45,000 - 52,000; Full time

Job summary

Accor Apartments & Realty seeks a Houseperson to support the housekeeping team in Tweed Heads. You will deliver requested items to guests’ rooms, ensure a steady supply of linens and amenities, and collect used linens for laundering.

You will help with cleaning and assist guests with questions about the property’s amenities. The role requires a physical, dynamic team player who can work weekends and public holidays, with reliable transport.

Qualifications

• Strong, friendly guest communication and welcoming demeanor.
• High attention to detail and ability to manage time effectively.
• Physically active role with potential stairs, carts and lifting.
• Collaborates well with housekeeping team and other staff.
• Reliable transport and availability for weekends/holidays.

Responsibilities

• Prioritise and fulfil guest requests quickly, delivering amenities and linens.
• Collaborate with housekeeping to complete tasks on time.
• Collect used linens and transport to designated area for laundering.
• Assist with cleaning rooms and public areas as requested.
• Handle cleaning chemicals safely and report maintenance issues.

Skills

Warm communication

Attention to detail

Physical stamina

Team collaboration

Flexible availability

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays