Room Attendant

Colonial Group; Coffs Harbour City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group is seeking a Room Attendant in New South Wales, Australia. You will clean guest rooms to high standards, restock and organise housekeeping trolleys, and support a culture of warm guest service.

The role involves physical tasks and coordinating with a diverse team to ensure a flawless stay. Ideal candidates are detail-oriented, reliable, and capable of working across shifts, including weekends and public holidays, in a busy hotel environment.

Qualifications

• Experience as cleaner or room attendant is a plus.
• Good communication with guests and team members.
• Able to manage time and work efficiently in a fast-paced environment.

Responsibilities

• Thoroughly clean guest rooms including linen changes and bathroom cleaning.
• Maintain and restock housekeeping trolleys and supplies.
• Follow safety protocols and protect guest privacy and security.
• Report maintenance issues promptly to ensure a smooth guest experience.
• Collaborate with colleagues to deliver consistent hospitality quality.

Skills

Attention to detail

Customer service

Time management

Team collaboration

Physical stamina

Job description

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays