Hotel Office Manager

1 Hotel & Homes Melbourne; Melbourne; Presencial; AUD 72.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted accommodation at hotels

50% off food and beverage

25% off spa treatments

Paid birthday leave

Wellness initiatives and EAP

Recognition and rewards programs

Coaching and development opportunities

Team activities and supportive leaders

Descripción de la vacante

1 Hotel & Homes Melbourne is seeking a capable administrator to coordinate hotel service operations and event administration. You will maintain records, liaise across departments, and ensure guest and client requirements are communicated to the right teams.

The role includes coordinating daily duties for service teams, supporting safety documentation, and assisting with group and banquet activities to help drive service standards and revenue objectives.

Formación

• Previous experience in hotel operations, guest services or related hospitality roles.
• Relevant qualification or equivalent practical experience.
• Knowledge of hotel systems and procedures.
• Strong organisation and ability to manage multiple priorities.
• Professional manners and high standard of service.
• Clear written and verbal communication skills.
• Ability to guide and support team members across departments.
• Understanding of workplace health and safety requirements.
• Ability to work in a 24/7 hotel environment.

Responsabilidades

• Coordinate daily work requirements and duty allocations for service teams.
• Liaise with managers to coordinate operations and guest needs.
• Maintain hotel records, rosters, and filing systems.
• Coordinate meetings, briefings, and follow-ups.
• Support safety documentation and process updates.
• Guide teams and identify service improvements.
• Monitor stock and arrange replenishment for supplies.
• Track usage and flag low or frequent items.
• Coordinate supply orders within approved budgets.

Conocimientos

Hotel operations experience

Guest services

Communication skills

Organisational ability

Team coordination

Educación

Relevant qualification or equivalent practical experience

Descripción del empleo

1 Hotel & Homes Melbourne Full-time 38 hours per week

$80,000 + Super

At 1 Hotels, we create inspiring spaces where nature, luxury, and sustainability come together. Our Melbourne property represents the next chapter in conscious hospitality, offering elevated experiences for guests and meaningful careers for our people.

This role provides administrative and coordination support across hotel operations. The role maintains accurate records, coordinates information between departments, and helps managers keep daily work organised.

The role also supports the administration of group and banquet business, including client details, event documentation and communication with operational teams. It helps ensure information is accurate, deadlines are met and guest and client requirements are communicated to the right teams.

Hotel service and team coordination

• Coordinate daily work requirements and duty allocations for assigned hotel service teams, including commercial housekeepers, luggage porters and doorpersons.
• Liaise with managers and departments to coordinate operations and respond to guest, client and team needs.
• Maintain hotel records, reports, correspondence, rosters and filing systems.
• Coordinate meetings, briefings, schedules and follow‑up actions.
• Support managers with safety documentation, notices, checklists and process updates.
• Provide guidance to assigned teams, identify service improvements and refer employee concerns to the appropriate manager.
• Monitor office supplies, stationery and canteen stock levels, and arrange replenishment as required.
• Maintain stock records, track usage and flag low or regularly used items.
• Coordinate supply orders and deliveries in line with approved budgets and hotel procedures.

Event and client administration

• Maintain client and event information in relevant hotel systems.
• Coordinate group and event requirements from confirmation through to delivery, including contracts, payments, guarantees, set‑ups and changes.
• Prepare and update Banquet Event Orders, estimates of expenses and floor plans, and share event details with relevant teams.
• Assist with pre‑event planning, site inspections, client meetings, tradeshows and other sales or hotel activities.
• Contribute to hotel service, business and revenue objectives.

Communication and teamwork

• Attend relevant meetings, briefings and operational updates.
• Communicate clearly and professionally by phone, email and in writing to guests, clients and internal stakeholders.
• Build positive working relationships and promote the 1 Hotel Melbourne brand and service standards.
• Perform other reasonable duties as requested by the relevant manager.

Key qualifications and skills

• Previous experience in hotel operations, guest services, front office, event coordination or a related hospitality role.
• Relevant qualification or equivalent practical experience.
• Working knowledge of hotel systems and operational procedures.
• Strong organisation skills and the ability to coordinate multiple priorities.
• Professional manner and a high standard of guest and client service.
• Clear written and verbal communication skills.
• Ability to guide and support team members and work effectively across departments.
• Understanding of workplace health and safety requirements.
• Ability to work in a 24/7 hotel environment.

Why join us?

At 1 Hotel Melbourne, you'll be part of a purpose-driven, people-first team that values sustainability, creativity and genuine hospitality. We believe great events start with people who feel supported, inspired and proud of what they do.

• 50% off food and beverage.
• 25% off spa treatments.
• Discounted accommodation at hotels around the world.
• A complimentary overnight stay for each year of service.
• Paid birthday leave.
• Wellness initiatives, team activities and access to our Employee Assistance Program.
• Recognition and reward programs.
• Supportive leaders who invest in coaching and development.