Guest Service Agent: Boutique Hotel Front Desk

IHG Hotels & Resorts; Melbourne; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Complimentary annual hotel stay

Food and beverage discounts

Accommodation discounts

Staff learning programs

Job summary

1 Hotel & Homes Melbourne is seeking a friendly Concierge Attendant to enhance the guest experience across arrivals, departures, and everything in between. You’ll work across shifts, delivering warm, attentive service in a luxury, design-led setting.

Join a sustainability-focused team with opportunities across Front Office and Concierge. A valid Australian Driver’s Licence for valet duties, strong communication, and professional presentation are essential.

Qualifications

• Full Australian Driver’s Licence (essential for valet duties).
• Ability to work in a hotel environment with flexible shifts.
• Physical capability for luggage handling and guest support.

Responsibilities

• Welcome guests and create a great first impression.
• Share recommendations for dining, events, and things to do in Melbourne.
• Help with luggage, transport bookings, and special requests.
• Work across Bell Desk, Concierge, and Valet responsibilities as needed.
• Use hotel systems to manage guest requests efficiently.
• Build genuine connections by remembering guest preferences.
• Keep service calm, organised, and thoughtful even when busy.

Skills

Guest service

Communication skills

Professional presentation

Calm under pressure

Luggage handling

Valet duties

Tools

Hotel systems

Job description

Hotel Concierge

Posted 8 days ago

Job Description

Concierge| 1 Hotel & Homes Melbourne

About 1 Hotel & Homes Melbourne

At 1 Hotel & Homes Melbourne, we’re redefining luxury through nature, design, and purpose. As part of the global 1 Hotels brand, we are a mission-driven, sustainability-focused lifestyle hotel that blends elevated hospitality with a deep respect for the natural world.

Inspired by biophilic design, reclaimed materials, and local craftsmanship, our hotel is a calm sanctuary in the heart of Melbourne, where every detail is intentional and every guest experience is thoughtfully curated.

We are passionate about creating meaningful connections, delivering warm and genuine service, and building a workplace culture that values people, growth, and purpose just as much as exceptional hospitality.

What the role is about

As a Concierge Attendant, you’ll support the guest experience across arrivals, departures, and everything in between. You’ll work flexibly across shifts, stepping in where needed to keep service seamless, warm, and effortless.

What you’ll do:

• Welcome guests and create a great first impression
• Share recommendations for dining, events, and things to do in Melbourne
• Help with luggage, transport bookings, and special requests
• Work across Bell Desk, Concierge, and Valet responsibilities as needed
• Use hotel systems to manage guest requests efficiently
• Build genuine connections by remembering guest preferences
• Keep service calm, organised, and thoughtful even when busy

Non-Negotiables:

• Full Australian Driver’s Licence (essential for valet duties)
• Ability to work in a hotel environment (flexibility across shifts is required)
• Physical capability for hands-on duties (e.g. luggage handling, guest support)
• Strong communication skills and professional presentation
• Basic computer literacy / comfort using hotel systems
• Calm, composed approach in a fast-paced guest service environment
• Genuine commitment to delivering high-end guest experience and service standards

What we offer:

• Work alongside a world-class hospitality team in a luxury, design-led environment
• Development opportunities across Front Office, Concierge & Luxury Hospitality
• Mentorship and exposure to industry-leading service standards (including pathways toward Les Clefs d’Or)
• Complimentary annual hotel stay every year + generous food & beverage and accommodation discounts
• Global learning and development opportunities through internal learning platforms
• A values-led culture focused on sustainability, recognition, and genuine connection