Hotel Office Manager

1 Hotel Melbourne; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

50% off food and beverage

25% off spa treatments

Discounted accommodation at hotels

Complimentary overnight stay for each

Paid birthday leave

Wellness initiatives and EAP

Recognition and development programs

Job summary

1 Hotels Melbourne is seeking an organised administrator to provide cross‑functional coordination across hotel operations. You will maintain records, coordinate information between departments and help managers keep daily work organised.

In this role you will support group and banquet administration, client details, event documentation and communications with operational teams, ensuring deadlines are met and guest requirements are relayed accurately.

Qualifications

• Previous experience in hotel operations, guest services, front office, event coordination or a related hospitality role.
• Relevant qualification or equivalent practical experience.
• Working knowledge of hotel systems and operational procedures.
• Strong organisation skills and the ability to coordinate multiple priorities.
• Professional manner and a high standard of guest and client service.
• Clear written and verbal communication skills.

Responsibilities

• Coordinate daily work requirements and duty allocations for hotel service teams.
• Liaise with managers and departments to coordinate operations and respond to guest, client and team needs.
• Maintain hotel records, reports, correspondence, rosters and filing systems.
• Coordinate meetings, briefings, schedules and follow-up actions.
• Support managers with safety documentation, notices, checklists and process updates.
• Provide guidance to assigned teams and refer employee concerns to management.
• Monitor office supplies and stock levels and arrange replenishment as required.
• Coordinate supply orders and deliveries in line with budgets and procedures.
• Maintain client and event information in hotel systems.
• Coordinate group and event requirements from confirmation through to delivery, including contracts, payments, guarantees, set-ups and changes.
• Prepare and update Banquet Event Orders, estimates of expenses and floor plans.

Skills

Strong organisation skills

Clear written and verbal communication

Ability to coordinate multiple priort…

Education

Relevant qualification or equivalent practical experience

Tools

Hotel systems

Job description

At 1 Hotels, we create inspiring spaces where nature, luxury, and sustainability come together. Our Melbourne property represents the next chapter in conscious hospitality, offering elevated experiences for guests and meaningful careers for our people.

This role provides administrative and coordination support across hotel operations. The role maintains accurate records, coordinates information between departments, and helps managers keep daily work organised.

The role also supports the administration of group and banquet business, including client details, event documentation and communication with operational teams. It helps ensure information is accurate, deadlines are met and guest and client requirements are communicated to the right teams.

Hotel service and team coordination

• Coordinate daily work requirements and duty allocations for assigned hotel service teams, including commercial housekeepers, luggage porters and doorpersons.
• Liaise with managers and departments to coordinate operations and respond to guest, client and team needs.
• Maintain hotel records, reports, correspondence, rosters and filing systems.
• Coordinate meetings, briefings, schedules and follow-up actions.
• Support managers with safety documentation, notices, checklists and process updates.
• Provide guidance to assigned teams, identify service improvements and refer employee concerns to the appropriate manager.
• Monitor office supplies, stationery and canteen stock levels, and arrange replenishment as required.
• Maintain stock records, track usage and flag low or regularly used items.
• Coordinate supply orders and deliveries in line with approved budgets and hotel procedures.

Event and client administration

• Maintain client and event information in relevant hotel systems.
• Coordinate group and event requirements from confirmation through to delivery, including contracts, payments, guarantees, set-ups and changes.
• Prepare and update Banquet Event Orders, estimates of expenses and floor plans, and share event details with relevant teams.
• Assist with pre-event planning, site inspections, client meetings, tradeshows and other sales or hotel activities.
• Contribute to hotel service, business and revenue objectives.

Communication and teamwork

• Attend relevant meetings, briefings and operational updates.
• Communicate clearly and professionally by phone, email and in writing to guests, clients and internal stakeholders.
• Build positive working relationships and promote the 1 Hotel Melbourne brand and service standards.
• Perform other reasonable duties as requested by the relevant manager.

Key qualifications and skills

• Previous experience in hotel operations, guest services, front office, event coordination or a related hospitality role.
• Relevant qualification or equivalent practical experience.
• Working knowledge of hotel systems and operational procedures.
• Strong organisation skills and the ability to coordinate multiple priorities.
• Professional manner and a high standard of guest and client service.
• Clear written and verbal communication skills.
• Ability to guide and support team members and work effectively across departments.
• Understanding of workplace health and safety requirements.
• Ability to work in a 24/7 hotel environment.

At 1 Hotel Melbourne, you’ll be part of a purpose-driven, people-first team that values sustainability, creativity and genuine hospitality. We believe great events start with people who feel supported, inspired and proud of what they do.

Our team member benefits include:

• 50% off food and beverage.
• 25% off spa treatments.
• Discounted accommodation at hotels around the world.
• A complimentary overnight stay for each year of service.
• Paid birthday leave.
• Wellness initiatives, team activities and access to our Employee Assistance Program.
• Recognition and reward programs.
• Supportive leaders who invest in coaching and development.